Toyota Avalon (XX50) 2019-2022 Service & Repair Manual: How To Proceed With Troubleshooting

HOW TO PROCEED WITH TROUBLESHOOTING

OPERATION FLOW

HINT:

Perform troubleshooting in accordance with the procedure below. The following is an outline of basic troubleshooting procedure. Confirm the troubleshooting procedure for the circuit you are working on before beginning troubleshooting.

1.VEHICLE BROUGHT TO WORKSHOP

2.CUSTOMER PROBLEM ANALYSIS

(a) Ask the customer about the conditions and environment when the problem occurred.

3.INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the auxiliary battery voltage.

Standard Voltage:

11 to 14 V

If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

4.SYMPTOM CONFIRMATION AND DTC (AND FREEZE FRAME DATA) CHECK

(a) Visually check the wire harnesses, connectors and fuses for open and short circuits.

(b) Warm up the engine to the normal operating temperature.

(c) Confirm the problem symptoms and conditions, and check for DTCs.

5.DTC CHART

(a) Find the output DTC in the DTC chart. Look at the Trouble Area column for a list of potentially malfunctioning circuits and/or parts.

6.PROBLEM SYMPTOMS CHART

(a) Find the problem symptoms in the problem symptoms table. Look at the Suspected Area column for a list of potentially malfunctioning circuits and/or parts.

7.CIRCUIT INSPECTION OR PARTS INSPECTION

(a) Identify the malfunctioning circuit or part.

8.ADJUST, REPAIR OR REPLACE

(a) Adjust, repair or replace the malfunctioning circuit or parts.

9.CONFIRMATION TEST

(a) After the adjustment, repairs or replacement of components, confirm that the malfunction no longer exists. If the malfunction does not recur, perform a confirmation test under the same conditions and in the same environment as when the malfunction first occurred.

(b) END

CUSTOMER PROBLEM ANALYSIS

HINT:

• When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

SYMPTOM CONFIRMATION AND DIAGNOSTIC TROUBLE CODE

HINT:

The diagnostic system in this vehicle has various functions.

• The first function is the Diagnostic Trouble Code (DTC) check. A DTC is a code stored in the ECU memory whenever a malfunction in the signal circuits to the ECU occurs. In a DTC check, DTCs stored by a previous malfunction can be checked by a technician during troubleshooting.

• Another function is the Input Signal Check, which checks if the signals from various switches are sent to the ECU correctly.

  By using these functions, the problem areas can be narrowed down and troubleshooting can be more effective.

• In the DTC check, it is very important to determine whether the problem indicated by a DTC either: 1) still exists, or 2) occurred in the past but the vehicle has returned to normal. In addition, the DTC should be compared to any customer reported problem symptoms to see if they are related. For this reason, DTCs should be checked before and after confirmation of symptoms (i.e., whether or not problem symptoms exist) to determine current system conditions, as shown below.

• Never skip the DTC check. Failing to check for DTCs, depending on the case, may result in unnecessary troubleshooting for systems operating normally or lead to repairs not related to the problem. Follow the procedure listed below in the correct order.

• The following shows how to proceed with troubleshooting using the DTC check and will indicate how to proceed either to DTC troubleshooting or to the troubleshooting of each problem symptom.

1.DTC CHECK

2.MAKE A NOTE OF DTC DISPLAYED AND THEN CLEAR DTCs

3.SYMPTOM CONFIRMATION

4.SIMULATION TEST USING SYMPTOM SIMULATION METHODS

5.DTC CHECK

6.SYMPTOM CONFIRMATION

If a DTC was displayed in the initial DTC check, the problem may have occurred in a wire harness or connector in that circuit in the past. Check the wire harness and connectors.

If problem symptoms are present, but no DTCs were stored again after they were cleared, then the problem causing the symptom may be occurring for something that does not store DTCs (the DTC that was displayed in the initial DTC check may have been from a past problem or a secondary problem).

SYMPTOM SIMULATION

HINT:

The most difficult case in troubleshooting is when no problem symptoms occur. In such a case, a thorough problem analysis must be carried out. A simulation of the same or similar conditions and environment in which the problem occurred in the customer's vehicle should be carried out. No matter how much skill or experience a technician has, troubleshooting without confirming the problem symptoms will lead to important repairs being overlooked and mistakes or delays.

For example:

With a problem that only occurs when the engine is cold or as a result of vibration caused by the road during driving, the problem can never be determined if the symptoms are being checked on a stationary vehicle or a vehicle with a warmed-up engine. Vibration, heat or water penetration (moisture) is difficult to reproduce. The following symptom simulation tests are effective substitutes for the conditions and can be applied to a stationary vehicle. Important points in the symptom simulation test:

In the symptom simulation test, the problem symptoms as well as the problem area or parts must be confirmed. First, narrow down the possible problem circuits according to the symptoms. Then, connect the electrical tester and carry out the symptom simulation test, judging whether the circuit being tested is defective or normal. Also, confirm the problem symptoms at the same time. Refer to Problem Symptoms Table for each system to narrow down the possible causes.

To reproduce DTCs, it is necessary to satisfy the respective DTC detection conditions.

(a) VIBRATION METHOD: When a malfunction seems to occur as a result of vibration.

(1) PARTS OR SENSORS

Apply slight vibration with a finger to the part or sensor suspected to be the cause of the problem, and check whether the malfunction occurs.

NOTICE:

Applying strong vibration to relays may open the relays.

(2) CONNECTORS

Slightly shake the connector vertically and horizontally.

(3) WIRE HARNESS

Slightly shake the wire harness vertically and horizontally.

HINT:

The connector joint and fulcrum of the vibration are the major areas that should be checked thoroughly.

(b) HEAT METHOD: When a malfunction seems to occur when the area in question is heated.

(1) Heat the component that is the possible cause of the malfunction with a hair dryer or similar device. Check if the malfunction occurs.

NOTICE:

• Do not heat components to more than 60°C (140°F). Exceeding this temperature may damage the components.
• Do not apply heat directly to parts in an ECU.

(c) WATER SPRINKLING METHOD: When a malfunction seems to occur on a rainy day or in high-humidity.

(1) Sprinkle water onto the vehicle and check if the malfunction occurs.

NOTICE:

• Never sprinkle water directly into the engine compartment. Indirectly change the temperature and humidity by spraying water onto the front of the radiator.
• Never apply water directly onto the electronic components.

HINT:

If the vehicle has or had a water leak problem, the leak may have damaged the ECU or connections. Look for evidence of corrosion or short circuits. Proceed with caution during water tests.

(d) HIGH ELECTRICAL LOAD METHOD: When a malfunction seems to occur when the electrical load is high.

(1) Turn on the heater blower, headlights, rear window defogger and all other electrical loads. Check if the malfunction recurs.

DIAGNOSTIC TROUBLE CODE CHART

Look for output Diagnostic Trouble Codes (DTCs) (from the DTC checks) in the Diagnostic Trouble Code chart of the appropriate section. Use the chart to determine the trouble area and the proper inspection procedure. A description of each of the columns of the chart is shown in the table below.

PROBLEM SYMPTOMS TABLE

When no DTCs are output but the problem still occurs, use the Problem Symptoms Table. The suspected areas (circuits or parts) for each problem symptom are shown in the table. The suspected areas are listed in order of probability. A description of each of the table columns is shown in the following table.

HINT:

In some cases, the problem is not detected by the diagnostic system even though a problem symptom occurs. It is possible that the problem occurs outside the detection range of the diagnostic system, or that the problem occurs in a completely different system.

INSPECTION

A description of the main points for inspection of suspected areas is shown in the following table.