CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the audio and visual system.
- *: Use the Techstream.
PROCEDURE |
1. | VEHICLE BROUGHT TO WORKSHOP |
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NEXT |
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| 2. |
CUSTOMER PROBLEM ANALYSIS |
- When troubleshooting, check that the problem symptoms have been
accurately identified. Preconceptions should be discarded in order to
make an accurate judgment. To clearly understand what the problem
symptoms are, it is extremely important to ask the customer about the
problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points for problem analysis:
|
What |
Vehicle model, system name |
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When |
Date, time, occurrence frequency |
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Where |
Road conditions |
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Under what conditions? |
Driving conditions, weather conditions |
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How did it happen? |
Problem symptoms |
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NEXT | |
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(a) Measure the battery voltage.
Standard Voltage: 11 to 14 V HINT: If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
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NEXT | |
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(a)
Check that condensation is not likely to occur in the cabin and that
the temperature is not high or extremely low in the cabin. OK: Condensation is not likely being produced and the temperature is not high or extremely low.
HINT:
- A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.
- The audio and visual system may not operate normally when the temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher.
| NG |
 | SET CABIN TO APPROPRIATE TEMPERATURE |
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OK | |
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| 5. |
CHECK CAN COMMUNICATION SYSTEM* | (a) Check if CAN communication system DTCs are output.
Click here 
|
Result | Proceed to | |
CAN DTCs are not output. |
A | | CAN DTCs are output. |
B |
| B |
| GO TO CAN COMMUNICATION SYSTEM |
|
A | |
| |
(a) Check for DTCs. Body Electrical > Navigation System > Trouble Codes
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Result | Proceed to | |
DTCs are output. | A | |
DTCs are not output. |
B |
| B |
| GO TO STEP 10 |
|
A | |
| |
(a) Clear the DTCs. Body Electrical > Navigation System > Clear DTCs
HINT: The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.
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NEXT | |
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(a) Recheck for DTCs. Body Electrical > Navigation System > Trouble Codes
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Result | Proceed to | |
DTCs are output. | A | |
DTCs are not output. |
B |
HINT:
- Even if the problem symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.
- If more information is needed, perform a recheck using the "System Check
Mode" screen after rechecking for DTCs using the Techstream.
- Check for DTCs and inspect the area that the code indicates.
| B |
| GO TO STEP 10 |
|
A | |
| |
| 9. |
DIAGNOSTIC TROUBLE CODE CHART | (a) Find the output DTC in Diagnostic Trouble Code Chart.
Click here
| NEXT |
| GO TO STEP 12 |
| 10. |
PROBLEM SYMPTOMS TABLE | (a) Refer to Problem Symptoms Table.
Click here
|
Result | Proceed to | |
Fault is not listed in Problem Symptoms Table. |
A | | Fault is listed in Problem Symptoms Table. |
B | HINT: If the symptoms do not recur and no DTCs are output, attempt to reproduce the symptoms.
Click here
| B |
| GO TO STEP 12 |
|
A | |
| |
| 11. |
PERFORM TROUBLESHOOTING BASED ON PROBLEM SYMPTOM |
(a) Refer to Terminals of ECU. Click here
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NEXT | |
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(a) Adjust, repair or replace as necessary.
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NEXT | |
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(a) After clearing DTCs, recheck for DTCs. Body Electrical > Navigation System > Clear DTCs Body Electrical > Navigation System > Trouble Codes
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NEXT | |
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| 14. |
PERFORM CONFIRMATION TEST |
| NEXT |
| END | | 
