CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the safety connect system.
- *: Use the Techstream.
PROCEDURE |
1. | VEHICLE BROUGHT TO WORKSHOP |
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NEXT |
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| 2. |
CUSTOMER PROBLEM ANALYSIS CHECK AND SYMPTOM CHECK |
HINT:
- In troubleshooting, confirm that the problem symptoms have been
accurately identified. Preconceptions should be discarded in order to
make an accurate judgment. To clearly understand what the problem
symptoms are, it is extremely important to ask the customer about the
problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points for analysis:
|
What |
Vehicle model, system name |
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When |
Date, time, occurrence frequency |
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Where |
Road conditions |
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Under what conditions? |
Driving conditions, weather conditions |
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How did it happen? |
Problem symptoms |
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(a) Measure the battery voltage.
Standard Voltage: 11 to 14 V If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
(b) Check the fuses and relays. (c)
Check the connector connections and terminals to make sure that there
are no abnormalities such as loose connections, deformation, etc.
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| 4. |
VERIFY CUSTOMER SUBSCRIPTION IS ACTIVE* |
(a) Enter the VIN into Vehicle Inquiry on the Techstream and verify the subscription type and expiration date.
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(a) Perform "Health Check" and check for current DTCs.
Click here 
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Result | Proceed to | |
DTCs are not output | A | |
DTCs are output | B |
| B |
 | GO TO DIAGNOSTIC TROUBLE CODE CHART |
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A | |
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| 6. |
PROBLEM SYMPTOMS TABLE | (a) Refer to Problem Symptoms Table.
Click here
|
Result | Proceed to | |
Fault is not listed in Problem Symptoms Table |
A | | Fault is listed in Problem Symptoms Table |
B | HINT: If the symptom does not reoccur and no DTC is output, attempt to reproduce the symptoms.
Click here
| B |
| GO TO STEP 8 |
|
A | |
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| 7. |
OVERALL ANALYSIS AND TROUBLESHOOTING* |
(a) Terminals of ECU Click here
(b) Data List / Active Test Click here
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(a) Check if the DCM (Telematics Transceiver) has been replaced.
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Result | Proceed to | |
The DCM (Telematics Transceiver) has been replaced |
A | | The DCM (Telematics Transceiver) has not been replaced |
B |
| B |
| GO TO STEP 10 |
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A | |
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| 9. |
PERFORM DCM ACTIVATION | (a) Perform "DCM ACTIVATION".
Click here
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NEXT | |
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| NEXT |
| END | | 
