Toyota Avalon (XX50) 2019-2022 Service & Repair Manual: System Description

SYSTEM DESCRIPTION

DESCRIPTION

(a) Safety Connect performs ACN (Automatic Collision Notification), manual emergency calling, stolen vehicle tracking and roadside assistance service by, audio and data communications between the vehicle and call center through a cellular phone network. As shown in the illustration, when a collision is detected, the vehicle sends its location calculated based on GPS signals and the identification code of the DCM (Telematics Transceiver) to a call center. After the necessary information has been gathered, the call center will relay this information to emergency services.

*: Public Safety Answering Point

SYSTEM FUNCTION

(a) ACN (Automatic Collision Notification)

(1) When a collision is detected, the vehicle connects to the call center automatically and reports the vehicle location and vehicle information by data communication. The operator will connect to the vehicle and communicate with the occupant. Even if the occupant does not answer, the operator can notify emergency services.

(b) Manual Emergency Call

(1) After pressing the manual (SOS) switch, the occupant can talk to an operator from the call center to seek assistance.

(c) Stolen Vehicle Locator

(1) After the vehicle has been reported stolen to the police, the customer can contact the call center to begin the stolen vehicle locator process. The operator locates this vehicle by GPS and provides information to the police.

(d) Roadside Assistance Service

(1) Pressing the manual (SOS) switch will contract the call center, and a wide range of help, such as towing, flat tire, fuel delivery, etc., can be provided.

*: Public Safety Answering Point

HINT:

The shape of the manual (SOS) switch shown in the illustration is an example, and may differ from that of an actual vehicle.

VOICE GUIDANCE FUNCTION

HINT:

The system plays back the following voice prompts in the situations shown.

BUB (BACK-UP BATTERY) OUTLINE

(a) When ACN (Automatic Collision Notification) occurs, the BUB (Back-Up Battery) provides power to the DCM (Telematics Transceiver).

NOTICE:

• After ACN is performed, the BUB (Back-Up Battery) must be replaced.
• The BUB (Back-Up Battery) must not be replaced while an ACN call is in progress.

HINT:

When a Manual Emergency Call is made, the BUB (Back-Up Battery) is not used as the power source.

(b) When it is time to replace the BUB (Back-Up Battery), the manual (SOS) switch red indicator will come on. The DCM (Telematics Transceiver) will also store a DTC.

INDICATOR CONTROL FUNCTION DURING DCM (TELEMATICS TRANSCEIVER) SELF CHECK MODE

HINT:

Every time after the engine switch is turned on (IG), the DCM (Telematics Transceiver) will enter into a self check mode. The manual (SOS) switch red indicator will illuminate for 2 seconds and then turn off and then the manual (SOS) switch green indicator will illuminate and will stay on throughout normal operation. The following chart indicates the possible scenarios.

• *: If a call is in progress while the engine switch off, the call will continue and the LED function will not change.

SWITCHING THE CONTRACT MODES