Toyota Avalon (XX50) 2019-2022 Service & Repair Manual: Unable To Connect To Call Center

DESCRIPTION

This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.

PROCEDURE

(a) Move the vehicle.

(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

OK:

Same problem does not occur.

OK

END

NG

(a) Turn the engine switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the engine switch on (IG) and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "Health Check" and check for current DTCs.

Click here

B

GO TO DIAGNOSTIC TROUBLE CODE CHART

A

(a) Check "DCM Operation History".

Click here

HINT:

If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

B

END

A

(a) Replace the DCM (Telematics Transceiver).

Click here

NOTICE:

• The engine switch must be off.
• Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

NEXT

PERFORM DCM ACTIVATION