CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the Entune system.
- *: Use the Techstream.
PROCEDURE |
1. | VEHICLE BROUGHT TO WORKSHOP |
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NEXT |
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| 2. |
CHECK THE CUSTOMER'S CONTRACT STATUS | (a)
Check if the satellite radio and Toyota Entune contracts are valid, or
if the contract period has ended using the vehicle inquiry function on
TIS. |
Result | Proceed to | |
Both Contracts are valid. |
A | | Contract for satellite radio is not valid. |
B | | Contract for Toyota Entune is not valid. |
C |
| B |
 | GO TO AUDIO AND VISUAL SYSTEM |
| C |
| GO TO SAFETY CONNECT SYSTEM |
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A | |
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| 3. |
CHECK CAN COMMUNICATION SYSTEM* | (a) Check if CAN communication system DTCs are output.
Click here 
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Result | Proceed to | |
CAN DTCs are not output. |
A | | CAN DTCs are output. |
B |
| B |
| GO TO CAN COMMUNICATION SYSTEM |
|
A | |
| |
(a) Perform Health Check.
Click here (b) Check for DTCs and note any codes that are output.
(c) Clear the DTCs. (d) Recheck for DTCs. Try to reproduce the DTCs by simulating the conditions indicated by the DTCs.
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Result | Proceed to | |
DTCs are not output. |
A | | Audio and visual system DTCs are output. |
B | | Safety connect system DTCs are output. |
C | | Entune system DTCs are output. |
D | | Telematics system DTCs are output. |
E |
| B |
| GO TO AUDIO AND VISUAL SYSTEM |
| C |
| GO TO SAFETY CONNECT SYSTEM |
| D |
| GO TO DIAGNOSTIC TROUBLE CODE CHART |
| E |
| GO TO TELEMATICS SYSTEM |
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A | |
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| 5. |
PROBLEM SYMPTOMS TABLE | (a) Refer to Problem Symptoms Table.
Click here
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Result | Proceed to | |
Fault is not listed in Problem Symptoms Table. |
A | | Fault is listed in Problem Symptoms Table. |
B | HINT: If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B |
| GO TO STEP 7 |
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A | |
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| 6. |
PERFORM TROUBLESHOOTING* | (a) Refer to Terminals of ECU.
Click here
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| END | | 
