|
Symptom | Suspected Area |
Link |
|
A message is temporarily displayed indicating to try again after waiting for a while because the lines are busy |
This
is caused when there is a problem with the radio wave signal conditions
or when the call center is busy. This is not a malfunction. (Inform the
customer that this is not a malfunction and ask them to use the system
as is.) | - |
|
Contact the call center |
- |
| Radio and display receiver assembly |
 |
|
DCM (Telematics Transceiver) |
|
|
A
message is displayed indicating to try again after waiting for a while
because information cannot be retrieved due to a busy line, etc. |
Wait for a while and perform the operation again in a different location |
- |
| Contact the call center |
- |
| Radio and display receiver assembly |
|
|
DCM (Telematics Transceiver) |
|
|
A message is displayed indicating to try again because information was not able to be retrieved |
Contact the call center |
- |
| Radio and display receiver assembly |
|
|
DCM (Telematics Transceiver) |
|
|
A message is displayed indicating to try again after waiting for a while because communication is being setup |
The system is trying to detect the DCM (telematics transceiver). Wait for a while and perform the operation again |
- |
| Contact the call center |
- |
| Radio and display receiver assembly |
|
|
DCM (Telematics Transceiver) |
|
|
A message is displayed indicating to move the vehicle into a communication service area as it is outside a service area |
Wait for a while and perform the operation again in a different location (Within the communication service area) |
- |
| Contact the call center |
- |
| Radio and display receiver assembly |
|
|
DCM (Telematics Transceiver) |
|
|
A message is displayed indicating to move the vehicle to where a GPS signal can be received because the time data is old |
Proceed to "GPS Mark is not Displayed" |
|
|
If the GPS mark is displayed, wait for a while and perform the operation again in a different location |
- |
| If the problem symptom is duplicated, replace the radio and display receiver assembly |
|
|
A message is displayed indicating that this service is not available now |
Explain to the customer that the service is currently not available. |
- |
|
A
message is displayed indicating to ask the dealer about applying for
the service as it is necessary to create a contract before using the
service | Check the status of the paid service contract. |
- |
| Contact the call center |
- |
