CAUTION / NOTICE / HINT
HINT:
- Use the following procedure to troubleshoot the telematics system.
- *: Use the Techstream.
PROCEDURE |
1. | VEHICLE BROUGHT TO WORKSHOP |
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NEXT |
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| 2. |
CUSTOMER PROBLEM ANALYSIS |
HINT:
- In troubleshooting, check that the problem symptoms have been accurately
identified. Preconceptions should be discarded in order to make an
accurate judgment. To clearly understand what the problem symptoms are,
it is extremely important to ask the customer about the problem and the
conditions at the time the malfunction occurred.
- Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points for analysis:
|
What |
Vehicle model, system name |
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When |
Date, time, occurrence frequency |
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Where |
Road conditions |
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Under what conditions? |
Driving conditions, weather conditions |
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How did it happen? |
Problem symptoms |
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NEXT | |
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(a) Measure the battery voltage.
Standard Voltage: 11 to 14 V HINT: If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
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NEXT | |
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| 4. |
CHECK CAN COMMUNICATION SYSTEM* | (a) Check if CAN communication system DTCs are output.
Click here 
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Result | Proceed to | |
CAN DTCs are not output. |
A | | CAN DTCs are output. |
B |
| B |
 | GO TO CAN COMMUNICATION SYSTEM |
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A | |
| |
(a) Check for DTCs.
Click here Click here
Body Electrical > Telematics > Trouble Codes
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Result | Proceed to | |
DTCs are not output. |
A | | Safety connect system DTCs are output. |
B | | Telematics system DTCs are output. |
C |
| B |
| GO TO SAFETY CONNECT SYSTEM |
| C |
| GO TO DIAGNOSTIC TROUBLE CODE CHART |
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A | |
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| 6. |
PROBLEM SYMPTOMS TABLE | (a) Refer to Problem Symptoms Table.
Click here
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Result | Proceed to | |
Fault is not listed in Problem Symptoms Table. |
A | | Fault is listed in Problem Symptoms Table. |
B | HINT: If the symptom does not recur and no DTCs are output, perform the simulation method.
Click here
| B |
| GO TO STEP 8 |
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A | |
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| 7. |
PERFORM TROUBLESHOOTING* | (a) Refer to Terminals of ECU.
Click here
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| END | |
